Frequently Asked Questions
❓Are your products handmade?
Yes, all Bella Duri products are carefully prepared and handmade. Especially in personalized embroidered products, every detail is processed meticulously.
❓What is the content of your fabrics?
Our products use natural fabrics that are friendly to baby skin and breathable, such as 100% cotton and 4-layer muslin.
❓Can I personalize embroidered products?
Yes! You can specify any name, date or special word you want on embroidered products and choose the color and font style.
❓When will my order be shipped?
Our preparation time for personalized products is usually between 2-5 business days. Ready products are shipped the same day or the next day.
❓How long does shipping take?
Shipments within Türkiye are usually delivered within 1-3 business days, while international shipments are delivered within 7-15 business days depending on the country.
❓Do you ship abroad?
Yes, we ship to many countries worldwide with secure shipping.
❓Are your products suitable as gifts?
Absolutely! Bella Duri products are perfect for special occasions such as baby gifts, bridal baths or birthdays with their special design and stylish presentation.
❓Can I wash embroidered products?
Yes, all embroidered products can be washed at low temperature and on a delicate program. Hand washing is recommended for long-lasting use.
❓Will the embroidery come undone or get damaged?
We use quality thread and industrial embroidery machines. Embroideries are long lasting, but it is recommended to avoid bleach and high heat.
❓Are the color tones in the products exactly the same as in the photographs?
Our products are photographed in daylight and with professional equipment. The colors are largely the same, but there may be slight differences depending on screen settings.
❓Can I create my own set?
Yes, you can create your own set by combining our products as you wish. We can prepare a personalized gift set by bringing together either embroidered or plain pieces.
❓Which of your products can be custom made?
We can personalize many of our products, including socks, blankets, baby onesies, placemats and prayer rugs, with name embroidery or special messages.
❓Do you offer discounts on bulk orders?
Yes, we offer special prices for purchases of 5 or more. You can contact us for your bulk purchases such as wedding, baby shower, hospital gifts.
❓Can your products be returned?
We cannot accept returns on custom products. However, we do offer a satisfaction guarantee in case of a manufacturing problem.